Join the EZLD Team
Head of Client Relations: Weddings & Events
Reports to: Head of Events and Operations and/or Visionary Director
Location: GLENDALE, CA (including off site travel)
Sector: Weddings & Events
Job Description:
The Head of Client Relations will be responsible for managing the weddings and events sales function for Eddie Zaratsian Lifestyle and Design. Head of Client Relations will be the main point of contact for initial inquiries. This role will require you to support the Head of Events/Operations and the Visionary Director with client services and to convert new business opportunities. In addition, you will work with the Head of Events/Operations to ensure smooth delivery of all weddings and event projects.
Key Responsibilities:
Sales & Client Services
Ensure a prompt and professional response and follow-up to all weddings and events inquiries.
Maintain consistent and effective email correspondence with clients and vendors.
Attend client site visits with the Head of Events / Visionary Director to ensure requirements of the client are fulfilled.
Design and create excellent proposals in line with the EZLD brand.
Handle all communication with full awareness of clients’ needs, tastes, preferences and budget limitations.
Monitor weddings and events sales pipeline and drive sales conversion.
Identify potential opportunities and work closely with the Head of Events and if needed Visionary Director to convert leads into new business.
Be point of contact for the client during the planning process to ensure all requirements are met and clear communication with all vendors is maintained to ensure smooth delivery of projects.
Work with the Head of Events/Operations to manage client retention and relationships.
Wedding & Events
Work closely with the Head Events/Operations to ensure the smooth running of weddings, events and other client needs, including communicating ideas, concepts, planning and costs as well as production needs for each event.
Create clear and comprehensive costing sheets based on the approved design.
Have awareness of weddings and event trends and continue to develop technical floristry expertise and creativity to enhance the brands offering for weddings and events.
Work with the production team to make provision for all the necessary tools, materials and equipment.
Track client’s feedback and report to the leadership team during and post events.
Onsite support for production team for projects and client liaison on site to ensure smooth delivery of projects.
Leadership & Administration
Maintain and update a database and schedule of all the external projects – past, current and those in the pipeline
Train staff and ensure consistency of work to EZLD brand standards
Collaborate with other Company departments on various projects, seasonal installations etc.
Be an advocate and ambassador for EZLD developing strong positive relationships across all areas of EZLD both internally and with clients and suppliers.
Consistently strive to maintain and improve the elite customer service standards the company is known for.
Maintain a tidy workspace and office.
Order/restock necessary office supplies, kitchen supplies, etc.
The ability to work on your own and be a self-starter as well as a team player.
The ability to prioritize and multitask.
Flexible working hours to ensure the needs of the business are met.
Benefits:
Competitive salary (dependent on experience)
Employee discount
Bonus scheme
Your Profile:
Experience in luxury, high-end events floristry and design (preferred)
Previous sales experience, preferably in events floristry
Proven experience with budgeting, costing and project managing floral events and installations
Excellent customer service and interpersonal skills
Ability to work under pressure
Strong written and spoken English
Solid level of IT skills
To Apply:
Please fill out the form below, and we will contact you to schedule an informational phone call.